Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
As a key member of our support team, you will be responsible for providing excellent customer service and support to our clients through various communication channels.
- Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product and service information to customers.
- Identify and escalate complex issues to senior team members.
- Continuously improve customer satisfaction by implementing process improvements and best practices.
Requirements:
- Minimum educational qualification: 12th pass.
- Excellent communication and interpersonal skills.
- Fluency in English.
- Basic computer knowledge.
- Experience in international voice processes (6 months to 2 years).
- Ability to work in a night shift environment.
Salary and Benefits:
- Salary: ₹ 18,000 to ₹ 22,000 per month (based on work experience).
- 6 days of rotational off per month.
- Growth opportunities.
- Stability.
- 24 leaves per year.
- 15 comp offs.
- Incentives up to ₹ 1 to 2 lacs.
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