Customer Service Associate
4 weeks ago
About the role
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Job Description:
Job Location: Kolkata (Work from office only)
Shifts: Flexible with any shift
Key Responsibilities
Provide high-quality resolutions to meet customer expectations
Review content and provide resolutions based on established guidelines
Identify trends and patterns, and escalate issues promptly
Offer insights to enhance user support
Maintain a thorough understanding of processes and policies
Deliver exceptional customer service to our clients
Requirements
Any Graduate (except Law)
Freshers are welcome
Preferred qualifications
Effective probing skills and analytical abilities
Problem-solving skills with a customer-centric approach
Ability to work on a flexible schedule (including weekend shifts)
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