Customer Service Associate

4 weeks ago


Kolkata, West Bengal, India Genpact Full time

About the role

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Job Description:

Job Location: Kolkata (Work from office only)

Shifts: Flexible with any shift

Key Responsibilities

Provide high-quality resolutions to meet customer expectations

Review content and provide resolutions based on established guidelines

Identify trends and patterns, and escalate issues promptly

Offer insights to enhance user support

Maintain a thorough understanding of processes and policies

Deliver exceptional customer service to our clients

Requirements

Any Graduate (except Law)

Freshers are welcome

Preferred qualifications

Effective probing skills and analytical abilities

Problem-solving skills with a customer-centric approach

Ability to work on a flexible schedule (including weekend shifts)



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