Business Service Support Advisor

2 weeks ago


Kolkata, West Bengal, India BT Group Full time

Job Summary

As a Trainee Business Service Support Advisor with the BT Group, you will play a key role in delivering exceptional customer service while leveraging the company's resource pool. Your primary responsibility will be to assist in creating value-based relationships with customers, ensuring their needs are met while optimizing service delivery.

Key Responsibilities

  1. Gather customer information and analyze their needs to provide customer service insights for efficient issue management.
  2. Execute routine work within existing procedures to achieve objectives and vision.
  3. Handle customer contacts professionally and effectively, demonstrating resilience and sound decision-making under pressure.
  4. Participate in continuous improvement activities to enhance customer service team processes.

Requirements

  • Complaint Management
  • Information Management
  • Communication
  • Requirements Analysis
  • Continuous Improvement
  • Issue Resolution
  • Problem Solving
  • Billing
  • Time Management
  • Customer Relationship Management
  • Escalation Management
  • Technical Support
  • Decision Making
  • Growth Mindset
  • Stakeholder Management
  • Inclusive Leadership

Leadership Standards

  • Looking in: Lead inclusively and safely, inspiring trust through self-awareness, honesty, and integrity.
  • Looking out: Deliver for the customer, executing on clear priorities that add value.
  • Looking to the future: Grow mindset, experimenting and identifying opportunities for growth.


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