Business Service Support Advisor
2 weeks ago
Job Summary
As a Trainee Business Service Support Advisor with the BT Group, you will play a key role in delivering exceptional customer service while leveraging the company's resource pool. Your primary responsibility will be to assist in creating value-based relationships with customers, ensuring their needs are met while optimizing service delivery.
Key Responsibilities
- Gather customer information and analyze their needs to provide customer service insights for efficient issue management.
- Execute routine work within existing procedures to achieve objectives and vision.
- Handle customer contacts professionally and effectively, demonstrating resilience and sound decision-making under pressure.
- Participate in continuous improvement activities to enhance customer service team processes.
Requirements
- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Billing
- Time Management
- Customer Relationship Management
- Escalation Management
- Technical Support
- Decision Making
- Growth Mindset
- Stakeholder Management
- Inclusive Leadership
Leadership Standards
- Looking in: Lead inclusively and safely, inspiring trust through self-awareness, honesty, and integrity.
- Looking out: Deliver for the customer, executing on clear priorities that add value.
- Looking to the future: Grow mindset, experimenting and identifying opportunities for growth.
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