Front Office Team Lead

7 days ago


Jaipur, Rajasthan, India Accor Full time
Job Title: Team Leader-Front Office

Company Description

Job Description

Prime Function

  • Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management:

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management:

  • Identify optimal, cost-effective use of resources and educate the team on the same.

Operational Management:

  • Ensure quality and appropriateness of customer service provided.
  • Maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional, and friendly check-in and check-out.
  • Ensure quality in all aspects of the job.
  • Maintain record of all banquet and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of the post.
  • Adhere to the Procedures & Standards Manual.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.

Other Terms & Conditions:

  • During the course of your employment with the Hotel, you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
  • You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

Replacement and Temporary Mission:

Be ready and responsible for any job which may be assigned by the Management.



  • Jaipur, Rajasthan, India Accor Full time

    Job DescriptionAs a Front Office Team Lead at Accor, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our guests.Key Responsibilities:Provide effective support to the team to enable them to provide effective and efficient services.Respond to customer queries by resolving issues in a timely...


  • Jaipur, Rajasthan, India Accor Full time

    As a Front Office Team Lead at Accor, you will be responsible for the daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. Your primary function will be to maintain high standards of customer services at the Reception desk, ensuring that customers' expectations are consistently exceeded.Key...


  • Jaipur, Rajasthan, India Accor Full time

    {"Responsibilities": "Key ResponsibilitiesAs the Assistant Manager Front Office, you will be responsible for ensuring the smooth operation of the hotel's front office department. This includes:Assuming responsibility for all activities in the hotel in the absence of executive management.Monitoring the operation of all departments to ensure all operating...


  • Jaipur, Rajasthan, India The Indian Hotels Company Limited Full time

    Job Title: Front Office Department ManagerJob Summary:The Front Office Department Manager is responsible for ensuring the smooth and efficient operation of the Front Office department. This includes coordinating with various other departments to provide personalized, prompt, and flawless service to all guests.Key Responsibilities: Staffing and scheduling of...


  • Jaipur, Rajasthan, India Accor Full time

    Job Title: Front Office AmbassadorWe are seeking a highly motivated and enthusiastic Front Office Ambassador to join our team at the Fairmont Jaipur. As a key member of our Front of House team, you will play a vital role in delivering a personalized and luxurious experience to our guests.Key Responsibilities:Deliver exceptional customer service to all...


  • Jaipur, Rajasthan, India Hotel Dodas Palace Full time

    Front Office GSA Job DescriptionAt Hotel Dodas Palace, we are seeking a highly skilled and customer-focused Front Office GSA to join our team.Key Responsibilities:Guest Welcome and Registration: Greet and welcome guests in a friendly and professional manner, register guests, assign rooms, and issue room keys or cards.Information Provision: Provide...


  • Jaipur, Rajasthan, India Hyatt Corporation Full time

    Job SummaryThe Assistant Front Office Manager is responsible for assisting the Front Office Manager in delivering the brand promise by managing the Front Office operations for the hotel. This includes the Front Desk, Front Service, Communications Centre, Business Centre, and Regency or Grand Club.Key ResponsibilitiesManage the efficient running of the Front...


  • Jaipur, Rajasthan, India Hyatt Corporation Full time

    Job SummaryThe Front Office Operations Manager is responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards. This includes managing the Front Desk, Front Service, Communications Centre, Business Centre, and Regency or Grand Club.Key ResponsibilitiesAssist the Front Office Manager in...


  • Jaipur, Rajasthan, India AccorHotel Full time

    Job Title: Front Office AmbassadorWe are seeking a charismatic and welcoming Front Office Ambassador to join our team at the Fairmont Jaipur. As a key member of our Front of House team, you will play a vital role in delivering exceptional guest experiences and building lasting relationships with our valued guests.About the Role:Provide a warm and courteous...

  • Front Office Host

    2 days ago


    Jaipur, Rajasthan, India Hyatt Corporation Full time

    Job SummaryWe are seeking a skilled Front Office Host to provide exceptional service to our guests. As a key member of our Reception team, you will contribute to the smooth operation of our Front Office, ensuring a seamless experience for our customers.Key ResponsibilitiesProvide personalized service to guests, responding to their needs and resolving any...


  • Jaipur, Rajasthan, India Hotel Dodas Palace Full time

    Front Office GSA Job DescriptionAt Hotel Dodas Palace, we are seeking a highly skilled and customer-focused Front Office GSA to join our team.Key Responsibilities:Provide exceptional guest service by greeting and welcoming guests in a friendly and professional manner.Register guests, assign rooms, and issue room keys or cards with accuracy and...


  • Jaipur, Rajasthan, India Accor Full time

    Job Title: Front Office AmbassadorWe are seeking a charismatic and welcoming Front Office Ambassador to join our team at the Fairmont Jaipur. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and creating lasting impressions.A Little Bit About What You Will Be Doing:Deliver a warm and genuine...


  • Jaipur, Rajasthan, India AccorHotel Full time

    Job Title: Front Office AmbassadorAt Accor Hotel, we're seeking a highly skilled and charismatic Front Office Ambassador to join our team. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and creating lasting impressions.Key Responsibilities:Provide a warm and welcoming greeting to all guests,...

  • Front Office Host

    1 week ago


    Jaipur, Rajasthan, India Hyatt Corporation Full time

    Front Office Host / Senior HostYou will be responsible for delivering exceptional service to our guests. As a key member of the Rooms Division team, you will contribute to the smooth operation of the Reception area.Key Responsibilities:• Provide personalized service to guests, ensuring their needs are met and exceeded.• Collaborate with colleagues to...


  • Jaipur, Rajasthan, India Accor Full time

    Job SummaryWe are seeking a highly skilled and service-focused Front Office Associate to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling check-in and check-out procedures, and ensuring a seamless experience for our valued guests.Key ResponsibilitiesAssist guests with...


  • Jaipur, Rajasthan, India AccorHotel Full time

    As a key member of the Accor Hotel team, the Front Office Operations Supervisor will oversee and direct all aspects of front office operations. This role requires a high level of supervision and coordination to ensure the health and safety of staff and guests, as well as effective and timely resolution of staff and guest issues.Key Responsibilities:Prepare...


  • Jaipur, Rajasthan, India AccorHotel Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Office Representative to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Assist guests with check-in and check-out, as well as...


  • Jaipur, Rajasthan, India The Indian Hotels Company Limited Full time

    Job SummaryThe Front Office Operations Manager is responsible for ensuring the smooth and efficient operation of the Front Office department. This includes coordinating with various other departments to provide personalized, prompt, and flawless service to all guests. The successful candidate will act as a 'One Point Contact' for all in-house guests,...


  • Jaipur, Rajasthan, India Anantara Full time

    Job Title: Reservation Team LeadAbout the RoleWe are seeking a highly skilled Reservation Team Lead to join our team at Anantara. As a key member of our front desk operations, you will be responsible for leading a team of reservation agents and ensuring the smooth operation of our reservation process.Key ResponsibilitiesLead a team of reservation agents and...


  • Jaipur, Rajasthan, India Accor Full time

    Job SummaryWe are seeking a highly skilled and service-focused Front Office Representative to join our team at Accor. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesAssist guests with check-in and check-out, as well as...