Hotel Front Office Manager
5 days ago
Job Description:
As the Hotel Front Office Manager at Accor Hotels, you will be responsible for leading the Front Office team to deliver exceptional customer service and ensuring a smooth, efficient, and professional check-in and check-out experience for our guests.
Key Responsibilities:
- Manage and supervise the Front Office team to achieve high standards of customer service and operational efficiency.
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Maintain accurate and up-to-date records of guest bookings, reservations, and room availability.
- Collaborate with other departments to resolve administrative and operational issues.
Requirements:
- Proven experience in a front desk or supervisory role.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Ancillary duties as required.
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