Assistant Manager Front Office Lead
6 days ago
**Key Responsibilities**
As Assistant Manager Front Office, you will be responsible for overseeing the front office operations, ensuring a high level of service to guests, and maintaining the hotel's standards. The role requires strong leadership skills, excellent communication, and the ability to manage a diverse team of employees.
**Main Responsibilities**
• Assume responsibility for all activities in the hotel in the absence of executive management.
• Be fully aware of all activity within the hotel on a day-to-day basis.
• Monitor the operation of all departments to ensure all operating standards are maintained.
• Ensure that all public and back-of-house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to instigate appropriate action if this is not achieved.
• Assist in maintaining a high level of security for both guest and hotel property.
• Be fully conversant with all emergency procedures and pertinent local legislation.
• Ensure all workstations are staffed correctly.
• Meet, greet, escort, and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to their room.
• Effectively and efficiently handle and resolve all guests' complaints and problems in all areas of the hotel.
• Pass on the comments, suggestions, and recommendations of guests to department heads and the executive committee.
• Ensure an accurate log is kept of all incidents of note occurring.
• Be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.
• Operational assist all departments as may be required.
• Ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
• Carry out performance appraisals for all night front office staff.
• Ensure regular inspections of all hotel areas are done at least once every evening.
• Be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.
• Keep up to date with hotel emergency procedures.
• Be aware of hotels outside contractors' specifications i.e. pest control, carpet maintenance or window cleaning.
• Organise on a quarterly basis the 'early bird' meeting for all night staff and executive management
• Ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.
**Requirements**
• A minimum of three years of experience in residential property management.
• A bachelor's degree in a related field, such as Business Administration or Hospitality Management.
• Strong leadership skills and the ability to manage a diverse team of employees.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Ability to work well under pressure and prioritise tasks effectively.
• A solid understanding of financial analysis and accounting principles.
Accor is committed to creating a dynamic and inclusive work environment that promotes creativity, innovation, and collaboration. We value diversity, equity, and inclusion and are actively seeking talented individuals who share our vision to join our team.
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