Front Office Associate
2 days ago
Job Description: We are seeking a Front Office Associate to join our team at Accor.
About the Role: As a Front Office Associate, you will be responsible for providing exceptional customer service to our guests. This includes checking guests in and out, handling cash transactions, and responding to guest inquiries. You will also be responsible for preparing compendiums, welcoming guests, and ensuring that they have a positive experience during their stay.
Key Responsibilities:
- Assist guests with check-in and checkout, as well as other cashiering duties.
- Review arrival lists and prepare compendiums prior to guests' arrival.
- Welcome guests on arrival, register, and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
- Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
- Update and maintain repeat guest history system.
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
- Handle guests' complaints and comments tactfully and efficiently.
- Handle guests' mail, messages, and answer phone calls.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Be vigilant in regard to in-house credit matters and act upon any discrepancies.
Qualifications: To be successful in this role, you will need to have a service-focused personality, a minimum of 6 months to 1 year of work experience in hotel operations, and a relevant degree or diploma in Hospitality or Tourism management is preferable.
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Front Office Associate
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Front Office Associate
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Front Desk Associate
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Front Desk Associate
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