Front Desk Associate

1 week ago


Jaipur, Rajasthan, India AccorHotel Full time
Job Description

Job Title: GSA - Front Office

Job Summary:

We are seeking a highly skilled and customer-focused Front Office Associate to join our team at AccorHotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and promoting hotel sales and services.

Key Responsibilities:

  • Assist guests with check-in and check-out, as well as other cashiering duties.
  • Review arrival lists and prepare compendiums prior to guests' arrival and check-in to the system if necessary.
  • Welcome guests on arrival, register them, and issue room keys according to departmental standards and procedures.
  • Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to rooms prior to guests' arrival.
  • Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
  • Update and maintain repeat guest history systems.
  • Promote InterHotel sales and in-house facilities according to departmental standards to maximize revenue.
  • Handle guests' complaints and comments tactfully and efficiently.
  • Handle guests' mail, messages, and answer phone calls.
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies.

Requirements:

  • Service-focused personality is essential.
  • Minimum 6 months to 1 year of work experience in hotel operations.
  • Having a relevant degree or diploma in Hospitality or Tourism management is preferable.

Work Environment:

No remote work.

Employment Type:

Full-time.



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