Front Office Representative

2 days ago


Jaipur, Rajasthan, India AccorHotel Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Office Representative to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Assist guests with check-in and check-out, as well as other cashiering duties.
  • Review arrival lists and prepare compendiums prior to guests' arrival and check-in to the system if necessary.
  • Welcome guests on arrival, register them, and issue room keys according to departmental standards and procedures.
  • Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service.
  • Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
  • Update and maintain repeat guest history systems.
  • Promote InterHotel sales and in-house facilities according to departmental standards to maximize revenue.
  • Handle guests' complaints and comments tactfully and efficiently.
  • Handle guests' mail, messages, and answer phone calls.
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies.

Requirements:

  • Service-focused personality is essential.
  • Minimum 6 months to 1 year of work experience in hotel operations.
  • Having a relevant degree or diploma in Hospitality or Tourism management is preferable.

Working Conditions:

  • No remote work.
  • Full-time employment.


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