Hotel Front Desk Associate
3 weeks ago
Key Responsibilities:
As a Hotel Receptionist at Naukripay, you will be responsible for:
Greeting Guests: Make a positive first impression by welcoming guests and verifying their details against their bookings.
Managing Reservations: Take bookings via phone, email, or in person and record them in the hotel's system.
Assigning Rooms: Allocate rooms to guests and provide them with keys.
Answering Questions: Provide information about the hotel, local attractions, and transportation.
Handling Special Requests: Deal with requests for room service, wake-up calls, or taxi bookings.
Managing Payments: Prepare bills, take payments, and process cash.
Checking Out Guests: Take payments, return deposits, and check guests out.
Maintaining the Front Desk: Keep the front desk area clean and organized.
Using Hotel Software: Utilize hotel management software to check in and out guests and manage guest information.
Coordinating with Other Departments: Work with other hotel departments to meet guest needs.
Requirements:
To be successful in this role, you should possess:
Excellent Communication Skills: Be polite, calm, and well-organized with good writing and IT skills.
Adaptability: Be able to solve problems and adapt to changing situations.
Education: A diploma or degree in hospitality management or a related field is preferred, along with prior experience in customer service or hospitality.
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