
Senior Executive Housekeeping Manager
1 week ago
The ideal candidate will have a minimum of 5 years of experience in executive housekeeping, with a proven track record of delivering exceptional results in fast-paced environments.
Key Responsibilities:- Pre-Opening Preparation:
- Develop and implement comprehensive pre-opening plans, including timelines, standard operating procedures, and quality standards.
- Collaborate with project teams to finalize guestroom layouts, operational supplies and equipment, and laundry requirements.
- Lead the recruitment, training, and onboarding of housekeeping teams for rooms, public areas, laundry, and floristry.
- Establish inventory control systems, standard cleaning procedures, linen management, and guest amenity standards.
- Conduct mock drills, soft opening audits, and operational readiness checks for guestroom and public area standards.
- Operational Excellence:
- Oversee daily operations across rooms, public areas, back-of-house, and laundry to ensure impeccable cleanliness and hygiene.
- Monitor housekeeping budgets, operating supplies, and cost controls to meet financial targets.
- Collaborate with engineering for preventive maintenance schedules to ensure rooms remain pristine.
- Ensure compliance with health, safety, and brand standards, including HACCP and ISO guidelines.
- Guest Experience & Quality Assurance:
- Implement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests.
- Maintain guest satisfaction scores through service excellence and prompt complaint resolution.
- Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.
- Team Leadership & Training:
- Mentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth.
- Conduct regular training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols.
- Build a positive, disciplined, and guest-focused departmental culture.
The successful candidate will possess excellent leadership, communication, and problem-solving skills, with a passion for delivering exceptional guest experiences. They will be able to motivate and inspire their team to achieve high standards of cleanliness and customer service.
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