Only 24h Left Executive Housekeeper

2 weeks ago

Kohima, Nagaland, India HOTEL POLO TOWERS GROUP Full time
Key Responsibilities

1. Pre-Opening Responsibilities

- Develop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.
- Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.
- Lead recruitment, training, and onboarding of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable).
- Set up inventory control systems, standard cleaning procedures, linen management, and guest amenity standards.
- Conduct mock drills, soft opening audits, and operational readiness checks for guestroom and public area standards.

2. Operational Excellence

- Oversee daily operations across rooms, public areas, back-of-house, and laundry to ensure impeccable cleanliness and hygiene.
- Monitor housekeeping budgets, operating supplies, and cost controls to meet financial targets.
- Collaborate with engineering for preventive maintenance schedules to ensure rooms remain in pristine condition.
- Ensure compliance with health, safety, and brand standards, including HACCP and ISO guidelines.

3. Guest Experience & Quality Assurance

- Implement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests.
- Maintain guest satisfaction scores (GSS/NPS) through service excellence and prompt complaint resolution.
- Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.

4. Team Leadership & Training

- Mentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth.
- Conduct regular training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols.
- Build a positive, disciplined, and guest-focused departmental culture.

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