Front Office Manager

2 weeks ago

Kohima, Nagaland, India HOTEL POLO TOWERS GROUP Full time

Pre-Opening Phase:

  • Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators).
  • Set up SOPs, checklists, and guest handling protocols in alignment with brand standards.
  • Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management, mobile check-in).
  • Support mock drills and trial runs to prepare the department for operational readiness.

Guest Experience Management:

  • Ensure seamless check-in/check-out, VIP handling, and guest services are delivered with consistency and warmth.
  • Handle guest complaints and service recovery proactively, maintaining high satisfaction scores.
  • Personally welcome dignitaries, VIPs, repeat guests, and corporate partners to uphold brand loyalty.

Team Leadership & Training:

  • Lead and mentor a team of front desk agents, guest relations executives, concierge staff, and bell desk personnel.
  • Implement daily briefings, performance reviews, and grooming standards.
  • Coordinate with HR and L&D to drive continuous learning, cross-training, and career development plans.

Operational Excellence & Reporting:

  • Monitor daily occupancy, arrivals/departures, and group movement to ensure manpower and operational readiness.
  • Ensure cash handling, billing, night audit, and guest folio management is accurate and audit-ready.
  • Maintain departmental budgets, cost controls, and forecast accuracy.

Interdepartmental Coordination:

  • Liaise closely with Housekeeping, Engineering, F&B, and Security to ensure a seamless guest experience.
  • Collaborate with Sales & Reservations for group check-ins, room blocks, and special requests.

  • Front Office Manager

    2 weeks ago

    Kohima, Nagaland, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase: Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators). Set up SOPs, checklists, and guest handling protocols in alignment with brand standards. Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management,...

  • Front Office Manager

    1 week ago

    Kohima, Nagaland, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase: Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators). Set up SOPs, checklists, and guest handling protocols in alignment with brand standards. Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key...

  • Front Office Manager

    1 week ago

    Kohima, Nagaland, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase:Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators).Set up SOPs, checklists, and guest handling protocols in alignment with brand standards.Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management, mobile...

  • Front Office Operations Director

    1 week ago

    Kohima, Nagaland, India beBeeguest Full time ₹ 40,00,000 - ₹ 80,00,000

    Job OverviewThe Front Office Manager is responsible for the pre-opening phase, ensuring a seamless guest experience.Pre-Opening PhaseRecruit, train, and onboard the Front Office team to achieve operational readiness.Establish Standard Operating Procedures (SOPs), checklists, and guest handling protocols aligned with brand standards.Oversee the installation,...

  • Front Office Team Leader

    1 week ago

    Kohima, Nagaland, India beBeeFrontOffice Full time ₹ 9,00,000 - ₹ 12,00,000

    Key Responsibilities for Front Office Manager RoleAbout the PositionThis is an exciting opportunity to join our front office team as a manager.Job DescriptionThe successful candidate will be responsible for leading and mentoring a team of front desk agents, guest relations executives, concierge staff, and bell desk personnel. This includes implementing daily...

  • Front Office Director

    1 week ago

    Kohima, Nagaland, India beBeeLeadership Full time ₹ 4,00,000 - ₹ 8,00,000

    Leadership and Team Management: Direct the Front Office team to ensure seamless day-to-day operations. Oversee recruitment, training, onboarding, and performance management of the team. Develop and implement effective SOPs, checklists, and protocols for guest handling in alignment with brand standards.Guest Experience Excellence: Ensure timely and efficient...

  • Senior Hospitality Professional

    2 weeks ago

    Kohima, Nagaland, India beBeeFrontOfficeManager Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Front Office Manager">About the Role:">">We are seeking a skilled and experienced Front Office Manager to oversee the daily operations of our front desk team.">You will be responsible for ensuring seamless check-in/check-out processes, VIP handling, and guest services are delivered with consistency and warmth.">In this role, you will lead and...

  • Hotel Operations Director

    6 days ago

    Kohima, Nagaland, India beBeeHospitality Full time ₹ 15,00,000 - ₹ 20,00,000

    Job SummaryWe are seeking a seasoned hospitality professional to lead our Front Office team. As a Front Office Manager, you will be responsible for ensuring seamless guest experiences, efficient operational processes, and exceptional service delivery.Key Responsibilities:Pre-Opening Phase:Create and implement standard operating procedures (SOPs) and...

  • Business Operations Director

    2 weeks ago

    Kohima, Nagaland, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 17,00,000

    Job OverviewThe Front Office Manager oversees a team of front desk agents, guest relations executives, concierge staff, and bell desk personnel. This role requires exceptional leadership skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

  • Chief Hospitality Manager

    1 week ago

    Kohima, Nagaland, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Chief Hospitality ManagerOverview:  We are seeking a seasoned hospitality expert to lead our housekeeping team in delivering exceptional guest experiences. The successful candidate will oversee daily operations, manage budgets, and ensure impeccable cleanliness and hygiene standards across rooms, public areas, and...