Chief Hospitality Manager

2 days ago

Kohima, Nagaland, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Chief Hospitality Manager

Overview:

  We are seeking a seasoned hospitality expert to lead our housekeeping team in delivering exceptional guest experiences. The successful candidate will oversee daily operations, manage budgets, and ensure impeccable cleanliness and hygiene standards across rooms, public areas, and back-of-house.

  Responsibilities:

  • Develop and implement comprehensive housekeeping strategies, including timelines, SOPs, and quality standards.
  • Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.
  • Lead recruitment, training, and onboarding of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable).
  • Set up inventory control systems, standard cleaning procedures, linen management, and guest amenity standards.
  • Conduct mock drills, soft opening audits, and operational readiness checks for guestroom and public area standards.

  Operational Excellence:

  • Oversee daily operations across rooms, public areas, back-of-house, and laundry to ensure impeccable cleanliness and hygiene.
  • Monitor housekeeping budgets, operating supplies, and cost controls to meet financial targets.
  • Collaborate with engineering for preventive maintenance schedules to ensure rooms remain in pristine condition.
  • Ensure compliance with health, safety, and brand standards, including HACCP and ISO guidelines.

  Guest Experience & Quality Assurance:

  • Implement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests.
  • Maintain guest satisfaction scores (GSS/NPS) through service excellence and prompt complaint resolution.
  • Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.

  Team Leadership & Training:

  • Mentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth.
  • Conduct regular training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols.
  • Build a positive, disciplined, and guest-focused departmental culture.

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