Front Office Hospitality Manager

1 week ago

Kohima, Nagaland, India beBeeGuestExperience Full time ₹ 11,76,000 - ₹ 16,42,000

Key Responsibilities:

  • Collaborate with the Front Office team to recruit, train, and onboard new members (reception, concierge, guest relations, bell desk, and operators).
  • Develop and implement SOPs, checklists, and guest handling protocols in alignment with brand standards.
  • Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management, mobile check-in).
  • Support mock drills and trial runs to prepare the department for operational readiness.

Guest Experience Management:

  • Ensure seamless check-in/check-out, VIP handling, and guest services are delivered with consistency and warmth.
  • Proactively handle guest complaints and service recovery to maintain high satisfaction scores.
  • Personally welcome dignitaries, VIPs, repeat guests, and corporate partners to uphold brand loyalty.

Job Requirements:

  • Minimum 3 years of experience in a similar role.
  • Strong leadership skills and ability to motivate teams.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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