Executive Housekeeper

4 weeks ago

Kohima, Nagaland, India HOTEL POLO TOWERS GROUP Full time

Key Responsibilities

1. Pre-Opening Responsibilities

  • Develop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.
  • Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.
  • Lead recruitment, training, and onboarding of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable).
  • Set up inventory control systems, standard cleaning procedures, linen management, and guest amenity standards.
  • Conduct mock drills, soft opening audits, and operational readiness checks for guestroom and public area standards.

2. Operational Excellence

  • Oversee daily operations across rooms, public areas, back-of-house, and laundry to ensure impeccable cleanliness and hygiene.
  • Monitor housekeeping budgets, operating supplies, and cost controls to meet financial targets.
  • Collaborate with engineering for preventive maintenance schedules to ensure rooms remain in pristine condition.
  • Ensure compliance with health, safety, and brand standards, including HACCP and ISO guidelines.

3. Guest Experience & Quality Assurance

  • Implement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests.
  • Maintain guest satisfaction scores (GSS/NPS) through service excellence and prompt complaint resolution.
  • Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.

4. Team Leadership & Training

  • Mentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth.
  • Conduct regular training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols.
  • Build a positive, disciplined, and guest-focused departmental culture.

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