Executive Housekeeper

7 days ago

Kohima, India HOTEL POLO TOWERS GROUP Full time

Key Responsibilities1. Pre-Opening Responsibilities- Develop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.- Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.- Lead recruitment, training, and onboarding of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable).- Set up inventory control systems, standard cleaning procedures, linen management, and guest amenity standards.- Conduct mock drills, soft opening audits, and operational readiness checks for guestroom and public area standards.2. Operational Excellence- Oversee daily operations across rooms, public areas, back-of-house, and laundry to ensure impeccable cleanliness and hygiene.- Monitor housekeeping budgets, operating supplies, and cost controls to meet financial targets.- Collaborate with engineering for preventive maintenance schedules to ensure rooms remain in pristine condition.- Ensure compliance with health, safety, and brand standards, including HACCP and ISO guidelines.3. Guest Experience & Quality Assurance- Implement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests.- Maintain guest satisfaction scores (GSS/NPS) through service excellence and prompt complaint resolution.- Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.4. Team Leadership & Training- Mentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth.- Conduct regular training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols.- Build a positive, disciplined, and guest-focused departmental culture.

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    2 weeks ago

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    Key Responsibilities 1. Pre-Opening Responsibilities Develop and implement the housekeeping pre-opening plan , including timelines, SOPs, and quality standards. Collaborate with the project team for finalization of guestroom layouts, OS&E procurement , and laundry equipment requirements. Lead recruitment, training, and onboarding of the...

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    Key Responsibilities1. Pre-Opening ResponsibilitiesDevelop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.Lead recruitment, training, and onboarding of the housekeeping team for...

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    2 weeks ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Key Responsibilities1. Pre-Opening ResponsibilitiesDevelop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.Lead recruitment, training, and onboarding of the housekeeping team for...

  • ▷ Urgent Search: Executive Housekeeper

    2 weeks ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Key Responsibilities 1. Pre-Opening Responsibilities - Develop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards. - Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements. - Lead recruitment, training, and onboarding of the housekeeping...