Executive housekeeper

15 hours ago

Kohima, India HOTEL POLO TOWERS GROUP Full time

Key Responsibilities1. Pre-Opening ResponsibilitiesDevelop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.Lead recruitment, training, and onboarding of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable).Set up inventory control systems, standard cleaning procedures, linen management, and guest amenity standards.Conduct mock drills, soft opening audits, and operational readiness checks for guestroom and public area standards.2. Operational ExcellenceOversee daily operations across rooms, public areas, back-of-house, and laundry to ensure impeccable cleanliness and hygiene.Monitor housekeeping budgets, operating supplies, and cost controls to meet financial targets.Collaborate with engineering for preventive maintenance schedules to ensure rooms remain in pristine condition.Ensure compliance with health, safety, and brand standards, including HACCP and ISO guidelines.3. Guest Experience & Quality AssuranceImplement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests.Maintain guest satisfaction scores (GSS/NPS) through service excellence and prompt complaint resolution.Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.4. Team Leadership & TrainingMentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth.Conduct regular training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols.Build a positive, disciplined, and guest-focused departmental culture.

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