Executive Housekeeper

4 days ago

Kohima, India HOTEL POLO TOWERS GROUP Full time

Key Responsibilities1. Pre-Opening ResponsibilitiesDevelop and implement the housekeeping pre-opening plan , including timelines, SOPs, and quality standards.Collaborate with the project team for finalization of guestroom layouts, OS&E procurement , and laundry equipment requirements.Lead recruitment, training, and onboarding of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable).Set up inventory control systems, standard cleaning procedures, linen management , and guest amenity standards .Conduct mock drills, soft opening audits, and operational readiness checks for guestroom and public area standards.2. Operational ExcellenceOversee daily operations across rooms, public areas, back-of-house, and laundry to ensure impeccable cleanliness and hygiene .Monitor housekeeping budgets, operating supplies , and cost controls to meet financial targets.Collaborate with engineering for preventive maintenance schedules to ensure rooms remain in pristine condition.Ensure compliance with health, safety, and brand standards , including HACCP and ISO guidelines.3. Guest Experience & Quality AssuranceImplement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests.Maintain guest satisfaction scores (GSS/NPS) through service excellence and prompt complaint resolution.Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.4. Team Leadership & TrainingMentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth.Conduct regular training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols .Build a positive, disciplined, and guest-focused departmental culture .

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