Executive Housekeeper

Key Responsibilities

1. Pre-Opening Responsibilities

• Develop and implement the housekeeping pre-opening plan , including timelines, SOPs, and quality standards.
• Collaborate with the project team for finalization of guestroom layouts, OS&E procurement , and laundry equipment requirements.
• Lead recruitment, training, and onboarding of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable).
• Set up inventory control systems, standard cleaning procedures, linen management , and guest amenity standards .
• Conduct mock drills, soft opening audits, and operational readiness checks for guestroom and public area standards.

2. Operational Excellence

• Oversee daily operations across rooms, public areas, back-of-house, and laundry to ensure impeccable cleanliness and hygiene .
• Monitor housekeeping budgets, operating supplies , and cost controls to meet financial targets.
• Collaborate with engineering for preventive maintenance schedules to ensure rooms remain in pristine condition.
• Ensure compliance with health, safety, and brand standards , including HACCP and ISO guidelines.

3. Guest Experience & Quality Assurance

• Implement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests.
• Maintain guest satisfaction scores (GSS/NPS) through service excellence and prompt complaint resolution.
• Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.

4. Team Leadership & Training

• Mentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth.
• Conduct regular training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols .
• Build a positive, disciplined, and guest-focused departmental culture .