Housekeeping Director

About the Role

We are seeking a skilled Residential Operations Manager to oversee the daily operations of our housekeeping department.

• Key Responsibilities:
• Create and implement effective housekeeping strategies, including schedules, policies, and quality standards.
• Collaborate with cross-functional teams to finalize room layouts, procurement, and laundry requirements.
• Lead the recruitment, training, and onboarding of housekeeping staff for rooms, public areas, and laundry.
• Develop inventory control systems, standard cleaning procedures, linen management, and guest amenity standards.
• Conduct regular audits and operational readiness checks to ensure high-quality standards.

Operational Excellence:

• Oversee daily housekeeping operations across rooms, public areas, back-of-house, and laundry to maintain impeccable cleanliness and hygiene.
• Monitor housekeeping budgets, supplies, and cost controls to meet financial targets.
• Collaborate with engineering for preventive maintenance schedules to ensure rooms remain in pristine condition.
• Maintain compliance with health, safety, and brand standards, including HACCP and ISO guidelines.

Guest Experience & Quality Assurance:

• Implement guestroom inspection programs for VIP arrivals, long-stay guests, and special requests.
• Maintain high guest satisfaction scores through service excellence and prompt complaint resolution.
• Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.

Team Leadership & Training:

• Mentor and develop supervisors, room attendants, and laundry associates for service consistency and career growth.
• Conduct regular training on cleaning techniques, eco-friendly chemicals, grooming, and safety protocols.
• Foster a positive, disciplined, and guest-focused departmental culture.