Strategic Customer Experience Leader

15 hours ago


Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 16,38,864 - ₹ 32,77,727
Job Title: Senior Program Manager, Customer Support

We're building an ecosystem of digital products and services that power everyday life across the region—fast, scalable, and deeply customer-centric.

Our mission is to deliver value to every door every day. We want to redefine what technology can do in this region, and we're looking for a leader who can help us move even faster.

The role involves leading key initiatives in a fast-growing e-commerce environment. This position will strengthen leadership within the CS team, manage high-priority customer escalations, and shape the CS technology roadmap to improve both customer and agent experience.

This is a strategic leadership position that requires close collaboration with cross-functional teams and regular engagement with senior leadership, thriving in a fast-paced, dynamic e-commerce environment.

We are committed to delivering exceptional customer experiences through efficient processes and skilled teams. The right candidate will be responsible for driving customer satisfaction, reducing churn, and building long-term improvements in customer support processes.



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