Strategic Customer Engagement Director

1 day ago

Coimbatore, Tamil Nadu, India beBeeCustomerEngagement Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Job Summary:

A seasoned leader is sought to develop and execute customer-centric strategies that drive growth, retention, and engagement. The ideal candidate will possess strong leadership, communication, and analytical skills, as well as experience with CRM platforms and data management.

Key Responsibilities:

  • Design and implement effective customer engagement strategies aligned with business objectives
  • Lead and mentor a team of customer service specialists
  • Oversee the configuration, customization, and integration of the CRM system
  • Analyze customer data, identify trends, and generate insightful reports
  • Collaborate with marketing, sales, and customer support teams to achieve common goals
  • Provide training and support to CRM users to enhance their productivity
  • Stay informed about emerging CRM technologies and best practices to drive innovation

Requirements:

  • Proficiency in CRM platforms, data management, and reporting
  • Strong leadership, communication, and interpersonal skills
  • Ability to analyze complex data, identify trends, and solve problems effectively
  • Strategic thinking and project management skills to drive business outcomes
  • Understanding of business processes and ability to align customer engagement strategies with business objectives

What We Offer:

  • A dynamic work environment that fosters collaboration and innovation
  • Opportunities for professional growth and development
  • Competitive compensation and benefits package

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