Customer Experience Leader

2 days ago

Coimbatore, Tamil Nadu, India beBeeRetail Full time ₹ 7,50,000 - ₹ 15,00,000

Meet the cornerstone of our retail operation, a dynamic Retail Store Manager and Service Advisor. This pivotal role plays a crucial part in delivering exceptional customer experiences at our stores.

Key Responsibilities:
  • The successful candidate will be responsible for providing friendly and professional interactions with customers visiting the store for article drop-off and collection.
  • Maintaining a clean and organized store environment is also a key aspect of this role, ensuring it meets our high standards.
  • Inventory management, including logging items and ensuring stock availability, is also a vital responsibility.
  • Daily cash collection and preparing end-of-day financial summaries with accuracy are also key tasks.
  • Effective communication with customers regarding the collection of completed orders is essential.
  • Resolving customer concerns or grievances politely and confidently, while ensuring customer satisfaction, is also a key responsibility.
  • Close collaboration with the backend operations team to ensure smooth processing of articles and resolve any logistical issues is required.
Requirements:
  • Prior experience in luxury retail, customer service, or a related field is highly desirable.
  • Strong verbal communication skills in English, enabling confident engagement with customers, are essential.
  • A polite, hospitable, and solution-oriented approach to customer service is critical.
  • Basic understanding of managing cash transactions and maintaining financial records is necessary.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously is also required.
  • A proactive and positive attitude towards resolving customer issues and ensuring smooth store operations is essential.
Job Specifications:
  • Good knowledge of inventory management systems
  • Excellent customer service skills
  • Ability to multitask and manage priorities
  • Basic knowledge of accounting principles
  • Proficiency in Microsoft Office
Benefits:

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.

This is an excellent opportunity to join a dynamic team and contribute to delivering world-class customer experiences.

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