Customer Experience Specialist

1 day ago


Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Customer Experience Specialist

We are seeking a proactive and customer-focused professional to join our team as a Customer Experience Specialist. The ideal candidate will handle customer care calls, resolve queries, process orders from e-commerce platforms, and ensure excellent post-sales support.

Main Responsibilities:
  • Handle Inbound and Outbound Calls: Answer customer inquiries, address complaints, and provide solutions in a professional and polite manner.
  • Process Orders: Manage customer orders via e-commerce platforms, track order status, shipping details, and returns/refunds where applicable.
  • Maintain Customer Records: Record customer interactions, transactions, and feedback to improve customer service processes.
  • Collaborate with Internal Teams: Coordinate with internal teams for order fulfillment and customer satisfaction.
Requirements:
  • Minimum 1 Year of Experience: In customer care / call handling with a focus on e-commerce platforms.
  • E-commerce Platforms: Familiarity with Shopify or similar platforms is required.
  • Communication Skills: Excellent verbal and written communication skills in English are essential.
  • Problem-Solving Ability: Strong problem-solving ability and a customer-first approach are necessary.
  • Basic Computer Knowledge: Proficiency in MS Office, email, and CRM tools is required.
Benefits:
  • Opportunity to Grow: Chance to develop skills and advance in a dynamic environment.
  • Customer-Centric Culture: Collaborative and supportive work environment focused on delivering exceptional customer experiences.
About the Role:
  • Full-Time Position: Working hours will be discussed during the interview process.
  • Remote Work Options: Opportunities for remote work may be available.


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