Technical Support Manager

4 days ago


Bengaluru, Karnataka, India Melorra Full time
Job Title: Technical Support Manager

Location: Bengaluru, India

Salary: ₹ 1,200,000 - ₹ 1,500,000 per annum

Job Overview

We are seeking a highly skilled Technical Support Manager to join our team at Melorra. The ideal candidate will have strong technical expertise and excellent leadership skills to lead a team of IT support staff.

Key Responsibilities:

  • Lead and manage a team of IT support staff to handle ad-hoc 24x7 support requests.
  • Develop and implement IT strategies to improve system performance and reduce downtime.
  • Collaborate with the finance team on matters related to quotations, procurement approvals, and status of pending payments.
  • Ensure compliance with relevant IT regulations and standards.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2-4 years of experience in IT management, preferably in a multi-location environment.
  • Strong technical knowledge of IT infrastructure, networking, and security.
  • Excellent leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.


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