Senior Operations Executive for Business Growth
6 days ago
VXI Global Solutions is a leading business process outsourcing (BPO) company that delivers exceptional customer service, experience, and digital solutions to global brands.
We have over 40 locations across North America, Asia, Europe, and the Caribbean, employing 40,000 professionals. Our expertise spans omnichannel support, software development, quality assurance, CX advisory, and automation & process excellence.
About the RoleThis Senior Operations Executive will play a pivotal role in driving business growth and operational efficiency for our clients.
The ideal candidate will be responsible for managing day-to-day operations, leading a team of 500+ agents, and ensuring all targets are met or exceeded through real-time monitoring of client service level measures.
Key Responsibilities- Analyze reports and data to ensure quality, efficiency, and productivity standards are met
- Manage call center operations, including reviewing and analyzing reports, records, and data
- Set operational goals and business objectives, translating them into actionable items for team members
- Develop long-term sales and quality strategies in collaboration with the Operations Director
- Maintain a strict form of discipline, implementing corrective actions as needed
- Communicate program activities and plans to the Operations Director and operations team
- Conduct interactions and regular communication with clients, meeting deadlines for client requirements
- Bachelor's degree or equivalent combination of education and experience in senior management
- Administrative experience and budgeting skills
- Strong leadership and team management abilities
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
$120,000 - $180,000 per annum, depending on location and experience.
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