Senior Business Operations Manager
3 weeks ago
Overview
At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Senior Business Operations Manager, you'll play a key role in driving the digital transformation of our Customer and Partner Solutions (CPS) organization's internal help and support experiences.
As a seasoned business leader, you'll bring your expertise in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles to our Commercial Systems and Technology (CST) team. Your focus will be on delivering functional and technical requirements and engineering solutions and products that meet the needs of our customers.
Key Responsibilities
- Lead the creation and execution of internal help and support solutions, aligning strategies, collaborating with partners, and ensuring compliance to optimize the company's operational flow and outcomes.
- Proactively maintain alignment to business plans that ensure timely prioritization, transparency, and appropriate tradeoffs are made, coordinating with partners, CST, and EDOT counterparts.
- Set and support strategic direction to enable one-place-to-go for help and support, executing in collaboration with leadership, ensuring alignment, setting standards, advocating for business cases, and establishing KPIs to achieve the organization's goals.
- Align business activities with the leader's vision, act as their proxy, influence strategic decisions, and drive organizational change by leveraging your expertise and insights.
- Orchestrate multiple strategic initiatives in partnership with stakeholders and leadership, fostering key relationships, providing insights, and aligning efforts to drive the organization's agenda forward.
What We Offer
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Requirements
- Bachelor's Degree and 10+ years of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles, or equivalent experience.
- 10+ years of experience delivering functional and technical requirements and delivering engineering solutions and products.
Preferred Qualifications
- Master's Degree in a relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) and 7+ years of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles.
- Management experience, demonstrating the Model, Coach, Care principles.
- Deep business acumen in operations, Business Communications, Cross-team Communication, Executive Relationships.
- Conflict Resolution and Simplification.
- Collaborate effectively with senior leaders across organizations to manage stakeholders, drive alignment, and deliver impact.
- Experience across internal boundaries and a good understanding of the technology landscape.
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