Senior Business Operations Leader

6 days ago


Hyderabad, Telangana, India Credence HR Services Full time

At Credence HR Services, we are seeking a highly experienced and skilled Senior Business Operations Leader to lead our business unit. This role requires a proven track record of driving team performance to meet service levels, accuracy, and quality standards.

About the Role
  • Lead a team of professionals in delivering exceptional results, ensuring high productivity and effective problem-solving.
  • Oversee strategy execution, tracking key performance indicators (KPIs), leading transformation initiatives, and fostering strong relationships with customers to drive satisfaction, retention, and revenue growth.
  • Identify and mitigate risks while maintaining operational excellence and aligning with customer goals.

This is an excellent opportunity for a seasoned leader to join our team and contribute to our success. The successful candidate will have a minimum of 12 years of experience in managing complex service delivery and multi-disciplinary projects within the insurance domain, preferably with extensive experience leading teams of at least 150 full-time employees (FTEs). They will be skilled in defining, executing, and delivering projects on time and within budget, managing multiple stakeholders, and adapting to fast-paced environments.

The ideal candidate will possess flexibility to work in US shifts as needed and have experience in developing contingency plans for staffing changes and managing FTE levels in alignment with organizational direction and budget requirements. A salary of $120,000 - $180,000 per annum, based on experience, is offered for this position.



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