Senior IT Operations Engineer

1 week ago


Hyderabad, Telangana, India Conduent Business Services Full time
About the Role

We are seeking a highly skilled Senior IT Operations Engineer to join our team at Conduent Business Services.

Key Responsibilities:
  • Provide L1 IT service desk support with excellent bridge handling skills for incidents, changes, and service requests.
  • Develop strong documentation and reporting skills to ensure seamless operations.
  • Foster effective communication and escalation management skills to drive business outcomes.
  • Maintain proficiency in Unix/Linux and basic Shell scripting knowledge to enhance system efficiency.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
Requirements:
  • 4-6 years of experience in IT operations/production support.
  • Excellent knowledge of ITIL framework and associated best practices.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Possess strong analytical, problem-solving, and interpersonal skills.
What We Offer:
  • A competitive estimated salary of $85,000 - $110,000 per year, commensurate with experience.
  • A dynamic work environment with opportunities for growth and professional development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A flexible 24/7 workplace with shift schedules to accommodate various needs.


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