Guest Service Representative
24 hours ago
Accor is seeking a Guest Service Associate to join our team. As a Guest Service Associate, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities:
- Attend daily briefings and take on assigned tasks
- Have a minimum of 1 year of experience in laundry
- Understand the difference in guest levels (VIPs) and Room Categories
- Clean and maintain areas of responsibility according to standards and procedures
- Replenish guest supplies and ensure that guests' requests are promptly attended to
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness
- Maintain a section room report as well as a daily productivity report
- Report lost and found articles to the housekeeping office immediately
- Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
- Report unusual behavior/activities in guestroom, floors/public areas to Supervisor
- Record room status in allocated section accurately
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Other Responsibilities:
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
- Establish and maintain effective employee working relationships
Main Complexity/Critical issues in the Job:
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Qualifications:
Diploma or Degree in Hospitality
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