Guest Service Representative

24 hours ago


Gurgaon, Haryana, India Accor Full time

Accor is seeking a Guest Service Associate to join our team. As a Guest Service Associate, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Attend daily briefings and take on assigned tasks
  • Have a minimum of 1 year of experience in laundry
  • Understand the difference in guest levels (VIPs) and Room Categories
  • Clean and maintain areas of responsibility according to standards and procedures
  • Replenish guest supplies and ensure that guests' requests are promptly attended to
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness
  • Maintain a section room report as well as a daily productivity report
  • Report lost and found articles to the housekeeping office immediately
  • Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
  • Report unusual behavior/activities in guestroom, floors/public areas to Supervisor
  • Record room status in allocated section accurately
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities:

  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by the Management
  • Establish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job:

Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Qualifications:

Diploma or Degree in Hospitality



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