Customer Service Representative

1 month ago


Gurgaon, Haryana, India The Indian Hotels Company Limited Full time

Job Summary

We are seeking a highly skilled and customer-focused Order Taker to join our team at The Indian Hotels Company Limited. As an Order Taker, you will be responsible for providing exceptional service to our guests, taking orders, and ensuring prompt and efficient delivery of food and beverages.

Key Responsibilities

  • Answer all telephone calls and prioritize said calls.
  • Provide excellent customer service and handle guest queries, complaints, and issues in a professional manner.
  • Take orders accurately and efficiently, and communicate with the kitchen regarding menu questions, the length of wait, and product availability.
  • Ensure correct posting in the POS system for communication to the service and kitchen department.
  • Assist in driving guest satisfaction by providing consistent guest experiences.
  • Coordinate with Room Service Waiter/Waitress, Captains & Minibar Attendant.
  • Report positive and constructive guest feedback to the manager.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of food and beverage service operations and procedures.
  • Ability to work as part of a team and provide excellent customer service.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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