Customer Service Representative

1 day ago


Gurgaon, Haryana, India OGI Full time

We Make Renting Property Easy for Owners, Guests & Partners

The Role

Key Responsibilities

  • To manage bookings through various channels including our own website, Airbnb, VRBO and others.
  • Maximise rental revenue for our property owners by proactively engaging with potential guests through our enquiry channels, online chat and telephone.
  • Provide exceptional support to our leisure and business guests at various touch points during their stay.
  • Support guests who may have issues and sometimes resolve problems.

Ideal Candidate

Requirements:

  • Must have experience with Airbnb, Booking.com, Verbo and another booking portal, especially in properties listed with different sites.
  • Excellent communication skills (both written and verbal) to provide outstanding guest support
  • Ability to work independently and as part of a team
  • Willingness to learn and adapt new challenges
  • High level of attention to detail
  • Good IT skills
  • Self-driven, self-motivated, proactive
  • Engaging and out-going personality
  • Willingness to go the extra mile

What We Offer

  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Fantastic work culture


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