Guest Service Associate

1 week ago


Gurgaon, Haryana, India Accor Full time
Job Description

At Accor, we are seeking a highly skilled and enthusiastic Guest Service Associate to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.

Key Responsibilities:
  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Collaborate with the housekeeping team to ensure that rooms are clean and ready for guests.
  • Maintain accurate records and reports, including guest information and room inventory.
  • Participate in ongoing training and development to enhance your skills and knowledge.
Requirements:
  • Bachelor's degree in Hotel Management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and hotel management software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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