Front Office Associate

24 hours ago


Gurgaon, Haryana, India The Indian Hotels Company Limited Full time

Job Summary

The Front Office Associate is responsible for providing exceptional guest experiences through efficient check-ins, check-outs, and handling group bookings. Key responsibilities include maintaining room key counts, ensuring smooth guest interactions, and coordinating with airport reps for coach movements.

Key Responsibilities

  • Ensure timely and personalized check-ins and check-outs for guests.
  • Maintain accurate room key counts and report any discrepancies.
  • Coordinate with airport reps for coach movements and ensure timely departures.
  • Provide exceptional guest service and resolve any issues promptly.
  • Ensure welcome amenities are available and personalized luggage tags are received on time.
  • Meet GSTS targets for check-out experiences and achieve welcome experience target scores.


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