
Technical Support Specialist
3 days ago
Our organization is seeking a highly skilled and dedicated Technical Support Expert to provide exceptional technical assistance to customers. The ideal candidate will be responsible for delivering top-notch support via various channels, ensuring customer satisfaction with our products and services.
Key Responsibilities:- Provide timely and effective technical support to customers via phone, email, and chat platforms.
- Diligently diagnose and troubleshoot complex technical issues related to our offerings.
- Collaborate closely with engineering and product teams to resolve intricate problems.
- Maintain accurate records of customer interactions and inquiries, documenting resolutions and support processes.
- Contribute to the development and enhancement of support procedures and documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 3-6 years of experience in a customer support or technical support role.
- Deep understanding of software applications and troubleshooting techniques.
- Proficiency in ticketing systems and customer relationship management (CRM) software.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
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Technical Support Specialist
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Delhi, Delhi, India Kinco Automation Full timeKinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products...
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Technical Support Specialist
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Technical Support Specialist
1 week ago
Delhi, Delhi, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...