Technical Support Specialist

3 days ago

Delhi, Delhi, India Kinco Automation Full time
Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

We are looking for a skilled and motivated Technical Support Specialist at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Provide front-line technical support (Pre-sales and after sales) to company's agent and OEM customers for industrial automation and robotics systems

Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers

Assist customers with product setup, system commissioning, and firmware/software updates

Deliver remote diagnostics and support using industry-standard tools

Document technical issues, solutions, and support procedures in a knowledge base

Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues

Support training and onboarding for customers, distributors, and internal teams on robotics and automation products

Participate in testing new hardware/software releases to ensure product quality and reliability

Bachelor's degree or above in the field of Electrical Automation Engineering and related education

~5+ years of experience in technical support, trouble-shooting, and field service

~ PLCs, HMIs, servo drives, and motion controllers

~ Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT

~ Ability to read and troubleshoot electrical schematics and PLC logic programs

~ Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus

~ Should have rich experience in Robot industry solution, added advantage

~ Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage

~ Available to travel as per requirement across India

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