Technical Support Specialist

3 days ago


Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Technical Support Professional

We are seeking a skilled Technical Support Professional to provide technical assistance and support to customers. As a key member of our team, you will be responsible for delivering exceptional customer service via various channels.

Key Responsibilities:
  • Provide technical assistance and support via phone, email, chat, or in-person
  • Troubleshoot complex technical issues and develop effective solutions to resolve them
  • Collaborate with other technical staff to resolve intricate technical problems
  • Log and track issues in a help desk system, providing regular status updates
  • Document technical procedures and best practices for the knowledge base
  • Conduct system audits and performance monitoring to optimize performance and identify areas for improvement

Requirements:

  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and attention to detail

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development



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