
Technical Support Specialist
1 day ago
Technical Support Specialist Role
An experienced professional is needed to provide technical support in India for customers with queries and complaints.
About the Job:
- This position involves resolving customer technical issues promptly and collaborating with sales and technical support teams.
- The successful candidate will run correlation studies and validations as required, conduct training sessions, and gather feedback from the sales team.
- Frequent client visits are expected, with updates on technical issues provided through regional and national conference calls.
Key Responsibilities:
- Support customers with technical problems via phone, email or remote access.
- Solve complex technical issues that require advanced problem-solving skills.
- Run studies and validation tests with customers when necessary.
- Develop and deliver training programs to ensure smooth product adoption.
Requirements:
- Bachelor's degree or above in a relevant field such as Clinical Medicine, Biotech, Pharmacy, or a related area; a master's degree is preferred.
- A minimum of five years' experience in IVD Application areas like immunology, biochemistry, or molecular biology, with a preference for immunology.
- Fluency in English as the primary working language.
- Excellent communication and interpersonal skills, along with a strong work ethic.
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