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Technical Support Specialist
3 weeks ago
We are currently looking for a skilled Service Desk Engineer 2 to take on a technical support role in India.
About the RoleThe ideal candidate will have 2-4 years of experience in providing technical assistance and troubleshooting IT issues. You will be responsible for assisting users with their IT-related problems, ensuring a high level of customer satisfaction.
Responsibilities- Provide first-line support for IT issues via phone, email, or chat.
- Troubleshoot and resolve hardware and software issues promptly.
- Document all interactions and resolutions in the service desk system.
- Escalate unresolved issues to higher-level support as necessary.
- Maintain and update knowledge base articles for common issues and resolutions.
- Assist in onboarding new employees with IT setups and configurations.
- Monitor and manage service desk tickets to ensure timely resolution and customer satisfaction.
- 2-4 years of experience in a service desk or technical support role.
- Proficiency in Windows and Linux operating systems.
- Familiarity with ITIL framework and service desk best practices.
- Experience with ticketing systems such as ServiceNow or JIRA.
- Strong understanding of networking concepts and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.
This role is an excellent opportunity to develop your technical skills and provide exceptional customer service in a fast-paced environment.
What We Offer- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
If you are a motivated and customer-focused individual with a passion for technology, please submit your application.
