Senior Technical Support Specialist

2 days ago

Delhi, Delhi, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Opportunity: Technical Engineer Specialist

We are seeking an accomplished Technical Engineer Specialist to join our team. The successful candidate will be responsible for handling complex technical issues, providing in-depth analysis, and ensuring prompt resolution of incidents that require advanced expertise.

Key Responsibilities

  • Handle technical escalations, perform root cause analysis, and provide timely resolutions.
  • Monitor systems, applications, and infrastructure to ensure high availability and optimal performance.
  • Collaborate with senior engineers, development teams, and vendors for complex issue resolution.
  • Document solutions, knowledge articles, and update standard operating procedures.
  • Provide guidance, mentoring, and support to junior engineers.
  • Participate in on-call rotations, incident response, and after-hours support as required.
  • Ensure compliance with SLAs, IT policies, and security standards.
  • Assist in system upgrades, patches, and maintenance activities.
  • Identify recurring issues and recommend long-term solutions to improve service stability.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 2–5 years of experience in IT support or technical engineering roles.
  • Strong knowledge of operating systems, networking fundamentals, and server administration.
  • Experience with troubleshooting hardware, software, and infrastructure issues.
  • Familiarity with ITSM tools (ServiceNow, Jira, or similar).
  • Basic Knowledge of firewall configuration, network protocols, and server management.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and customer-handling skills.
  • Ability to work independently and in a team environment under pressure.

Benefits and Opportunities

This role offers the opportunity to work on complex technical projects, collaborate with senior engineers, and contribute to the development of new technologies. If you are a motivated and experienced technical engineer looking for a challenging role, please apply.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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