
Technical Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled and motivated Technical Support Specialist to join our team. The ideal candidate will possess a strong technical background and exceptional problem-solving skills, and an understanding of applications and networking
This role is part of the Dialer and CRM Management & Support team. The incumbent will need to work with the IT Infrastructure, development and service providers to ensure availability of the CRM & Dialer 24X7.
The role requires extensive travel within Delhi NCR as required.
Role & responsibilities
- Provide technical support to end-users on Dialer and CRM applications
- Manage and maintain dialer applications, ensuring smooth operations
- Trouble shoot any issue that leads to disruption in Agent calling or Order Management (CRM)
- Interface with all stakeholders to ensure quick resolution and minimize downtime
- Visit sites to impart training on CRM & Dialer use
- Visit sites if issues are not resolved remotely
- Data Analysis, and creation of reports on Excel
- Collaborate with team members to identify and implement process improvements.
Preferred candidate profile
- A BE with 2+ years post qualification experience in IT Support or Dialer Management
- Basic understanding and experience with dialler applications and networking concepts
- Out of the box thinker with excellent trouble shooting skills
- Ability to handle pressure and experience of dealing with Senior leaders
- Good communication skills
- Proficient in MS Excel
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