Technical Support Specialist

4 weeks ago


New Delhi Delhi India, Delhi Pantum Full time

Responsibilities

  • Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance.
  • Perform routine maintenance and preventive care on printers to extend their lifespan and enhance reliability.
  • Provide technical support to customers via phone, email, or on-site visits, diagnosing issues and providing effective solutions.
  • Document service requests and resolutions in our tracking system to maintain accurate records of repairs and customer interactions.
  • Collaborate with team members to improve service processes and enhance customer satisfaction.
  • Stay updated on the latest printing technologies and product developments to provide informed support to customers.


Required and Preferred Qualifications

Required:

  • Experience in printer maintenance and repair.
  • Strong understanding of printer technology, including common issues and troubleshooting techniques.
  • Ability to work independently and manage time effectively in a remote environment.

Preferred:

  • Certification in printer repair or related technical fields.
  • Experience with networked printers and basic IT troubleshooting.
  • Familiarity with various printer brands and models


Technical Skills and Relevant Technologies

  • Proficiency in diagnosing mechanical and electronic issues with printers.
  • Experience with software installation and configuration related to printing devices.
  • Working knowledge of network configurations and how they relate to printer functionality.



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