
Technical Support Specialist
2 days ago
Company Description
We are a growing telecom solutions provider specializing in
VoIP and cloud communication systems
. We are looking for motivated freshers who are eager to begin their career in VoIP Technical Support. With us, you will get hands-on experience, training, and growth opportunities in the telecom domain.
Role Description
This is a full-time on-site role for a Technical Support (Fresher) located in Delhi, India. The Technical Support technician will be responsible for assisting customers with VoIP-related inquiries, troubleshooting technical issues, maintaining and updating customer accounts, and providing exceptional customer service. The role also involves collaborating with the technical team to ensure timely resolution of issues and improving overall customer satisfaction.
Qualifications
- Technical troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn and adapt to new technologies and processes
- Experience with cloud computing and networking basics is a plus
- Bachelor's degree in Information Technology, Computer Science, or related field is preferred
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