SU - IT Support Specialist

18 hours ago

Delhi, Delhi, India Somewhere Full time ₹ 12,000 - ₹ 24,000 per year
Role Description

This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues.

Responsibilities
  • Technical Support: Provide first-level support to clients and internal teams via email, phone, and remote desktop tools.
  • Troubleshooting: Diagnose and resolve hardware, software, and network-related issues in a timely manner.
  • System Maintenance: Assist in the setup, configuration, and maintenance of company systems, hardware, and software.
  • User Support: Guide users through problem-solving processes and provide training on software or system use when necessary.
  • Escalation: Identify complex issues and escalate them to the appropriate team or department when needed.
  • Documentation: Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system.
  • Software Installation: Support the deployment of new software and updates, ensuring compatibility and smooth operation.
  • Network Management: Assist with basic network troubleshooting, including connectivity issues and minor server maintenance.
  • Incident Reporting: Track, document, and analyze recurring issues to improve overall system efficiency and prevent future problems.
Requirements

  • Experience

    • 2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment.
    • Experience working remotely and supporting international clients is a plus.

  • Technical Skills

    • Strong knowledge of Windows, macOS, and/or Linux operating systems.
    • Familiarity with cloud services (e.g., AWS, Google Cloud, Azure).
    • Experience with IT support tools (e.g., remote desktop applications, ticketing systems).
    • Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.).
    • Experience with hardware troubleshooting and maintenance.

  • Communication Skills

    • Excellent written and verbal communication skills in English and Spanish (Portuguese is a plus).
    • Ability to explain complex technical issues to non-technical users.

  • Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently.

  • Customer Service: Experience in delivering outstanding customer support and service in a fast-paced environment.

     

Compensation

$1,000 - $2,000 per month, paid in USD depending on experience.

Details

  • Independent contractor agreement paid 2x monthly.
  • Client has a desire for long term commitment.

  • Support Specialist

    1 day ago

    Delhi, Delhi, India Syliony Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Support Specialist at Tech Mahindra, located in Delhi, India. The Support Specialist will be responsible for providing technical support and customer support, troubleshooting issues, and effectively communicating solutions and updates to clients and internal teams. The Support Specialist will also be...

  • Customer Support Specialist

    2 weeks ago

    Delhi, Delhi, India Pratiharye Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Pratiharye, we celebrate individuality, sensuality, and empowerment through a thoughtfully curated catalog of intimate lifestyle products. Designed for women, men, and the LGBTQ+ community, Pratiharye offers more than just products — we create experiences rooted in quality, comfort, and empowerment. Our offerings include elegant...

  • Customer Support Specialist

    2 weeks ago

    Delhi, Delhi, India AlgoTest (YC S22) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAlgoTest is an innovative full-stack algorithmic testing and execution platform designed to streamline the process of developing and deploying trading strategies. Users can easily backtest their algorithms, perform paper trades, and ultimately deploy these strategies in live markets. AlgoTest empowers traders to optimize their strategies...

  • IT Support Specialist

    4 days ago

    Delhi, Delhi, India OnceHub Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    IT Operations Specialist - B2B SaaS (Work From Home)Location must be: Delhi NCR, Hyderabad or DehradunOnceHub ) is an innovative and thriving software-as-a-service company that provides Engagement acceleration solutions to organisations worldwide.We're a team of passionate and driven individuals living and working remotely across five countries and five...

  • Information Technology Support Specialist

    4 days ago

    Delhi, Delhi, India 845e6d63-160d-4f5c-b9e3-c6e310fc56aa Full time ₹ 45,00,000 - ₹ 60,00,000 per year

    Company DescriptionOnGrid is a digital trust platform that utilizes advanced technologies to streamline trust establishment and enhance accountability. The platform is used for verifying employees, contractors, and other stakeholders to mitigate risks and ensure compliance. OnGrid also specializes in verification for scenarios such as loan disbursement,...

  • Customer Support Specialist

    1 week ago

    Delhi, Delhi, India Zero Solution Full time ₹ 15,000 - ₹ 35,000 per year

    Job description: Customer Support Specialist (D2C Experience and Excellent Communication Skills Mandatory)Location: Okhla, South Delhi | OnsiteExperience Required: 2+ YearsEmployment Type: Full-TimePackage: Upto 35KWork mode: Onsite, 6 days a weekAbout the Role:We are looking for a proactive and customer-focused Customer Support Specialist to join our...

  • Customer Support specialist

    1 week ago

    Delhi, Delhi, India FARO Technologies Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.   We work with the largest...

  • Customer Support specialist

    4 days ago

    Delhi, Delhi, India FARO Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.We work with the largest companies on the...

  • Implementation & Support Specialist – Trucking ERP

    2 weeks ago

    Delhi, Delhi, India 6f2c20cd-fc6f-419f-99ef-74ec4c57ecd6 Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company DescriptionTrucksarthi is a digital platform built for India's fleet owners and transport brokers. It streamlines operations by allowing users to manage trip bookings, vehicles, drivers, and clients from a single dashboard. The platform simplifies compliance with integrated tools for generating E-Way Bills and GST invoices, while supporting financial...

  • Sales Support Specialist

    3 days ago

    Delhi, Delhi, India Anand Brothers Full time ₹ 30,000 - ₹ 45,000 per year

    Urgent Hiring Alert – Sales & Support Team (IVD Diagnostic Industry)  Company DescriptionAnand Brothers has been serving the diagnostic industry since 1978, committed to providing quality and reliability in diagnostics. The company continuously updates its knowledge and works with various technology platforms like ELISA, RIA, IFA, HPLC, and Molecular....