Information Technology Support Specialist
36 minutes ago
Company Description
OnGrid is a digital trust platform that utilizes advanced technologies to streamline trust establishment and enhance accountability. The platform is used for verifying employees, contractors, and other stakeholders to mitigate risks and ensure compliance. OnGrid also specializes in verification for scenarios such as loan disbursement, insurance offerings, rental agreements, and more. Its solutions are designed to make verification processes faster, digital, and cost-efficient for businesses.
Role Description
We are seeking an Information Technology Support Specialist for a full-time, on-site role located in Delhi, India. The specialist will be responsible for providing technical support, troubleshooting software and hardware issues, and ensuring the seamless operation of desktop computers and IT systems. The role includes managing help desk support requests, resolving technical problems promptly, and ensuring user satisfaction across all IT-related concerns.
Qualifications
- Strong knowledge of Technical Support and Help Desk Support processes
- Experience in Troubleshooting and problem-solving technical issues
- Proficiency in managing and maintaining Desktop Computers and IT peripherals
- Solid understanding of Information Technology principles and practices
- Excellent communication and customer service skills
- Ability to work on-site in Delhi, India and collaborate with a team
- Relevant certifications (e.g., CompTIA, ITIL) or prior experience in IT support roles preferred
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