Technical Support Specialist
23 hours ago
Company Description
GROCKET is a Full Stack Marketing ecosystem based in India. We brainstorm, innovate, and execute to provide our partners with the most effective marketing solutions for every challenge they face. Our mission is to transcend conventional boundaries and redefine excellence in marketing and advertising. We are committed to crafting high-impact strategies that not only elevate brand narratives but also set new benchmarks in innovation and creativity.
Role Description
This is a full-time on-site role in New Delhi for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support and troubleshooting assistance to clients, ensuring customer satisfaction. The role involves analyzing technical issues, resolving customer queries, and maintaining detailed documentation of support interactions.
Qualifications
- Technical Support and Troubleshooting skills
- Strong Analytical Skills for problem-solving
- Customer Support and Customer Satisfaction skills
- Excellent communication and interpersonal skills
- Ability to work well in a team and handle multiple tasks
- Experience in the tech support industry is a plus
- Bachelor's degree in Computer Science, Information Technology, or a related field
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