Technical Support Specialist

1 week ago

Delhi, Delhi, India Graeon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Profile – Technical Support Executive

Position:
Technical Support Executive

Department:
HRMS Support & Implementation

Location:
Delhi/Noida/Faridabad– Open to travel to client locations

Employment Type:
Full-time

Role Overview

The
Technical Support Executive
will be responsible for providing on-site and remote support to clients for HRMS software, payroll configuration, attendance devices, and overall system implementation. The role requires strong technical troubleshooting skills, client coordination, and documentation abilities to ensure smooth HRMS operations.

Key Responsibilities

  • Assist in
    HRMS implementation and configuration
    (Payroll, Attendance, Shifts, Leave & Policies).
  • Provide
    client support
    for technical queries, including attendance machine/device setup and troubleshooting.
  • Handle
    employee data uploads, salary structures, and payroll verification
    in the system.
  • Conduct
    system demonstrations, trainings, and handholding sessions
    for client HR/Admin teams.
  • Manage
    attendance discrepancies, regularization, and automation rule setup
    .
  • Prepare and share
    Minutes of Meeting (MOM), policy drafts, and HR-related documentation
    .
  • Coordinate with clients to collect required data such as employee master, salary slip format, grade-wise details, etc.
  • Provide
    remote and on-site technical support
    for integration of devices and applications.
  • Ensure timely follow-up and resolution of client issues, escalating where necessary.
  • Maintain proper
    reporting and updates
    on daily tasks, pending issues, and client requirements.

Requirements

  • Must have own
    laptop
    and be
    open to travel
    to client locations when required.
  • Strong knowledge of MS Excel, documentation, and HR/payroll processes.
  • Good understanding of HRMS / Attendance systems / Payroll software (preferred).
  • Excellent communication, coordination, and client-facing skills.
  • Problem-solving mindset with the ability to handle multiple client tasks.

Qualifications

  • Graduate in IT / HR / Management / Computer Applications (preferred).
  • 0–2 years of experience in Technical/Implementation/Support role (freshers with strong skills can also apply).

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