Technical Support Specialist
1 week ago
Job Profile – Technical Support Executive
Position:
Technical Support Executive
Department:
HRMS Support & Implementation
Location:
Delhi/Noida/Faridabad– Open to travel to client locations
Employment Type:
Full-time
Role Overview
The
Technical Support Executive
will be responsible for providing on-site and remote support to clients for HRMS software, payroll configuration, attendance devices, and overall system implementation. The role requires strong technical troubleshooting skills, client coordination, and documentation abilities to ensure smooth HRMS operations.
Key Responsibilities
- Assist in
HRMS implementation and configuration
(Payroll, Attendance, Shifts, Leave & Policies). - Provide
client support
for technical queries, including attendance machine/device setup and troubleshooting. - Handle
employee data uploads, salary structures, and payroll verification
in the system. - Conduct
system demonstrations, trainings, and handholding sessions
for client HR/Admin teams. - Manage
attendance discrepancies, regularization, and automation rule setup
. - Prepare and share
Minutes of Meeting (MOM), policy drafts, and HR-related documentation
. - Coordinate with clients to collect required data such as employee master, salary slip format, grade-wise details, etc.
- Provide
remote and on-site technical support
for integration of devices and applications. - Ensure timely follow-up and resolution of client issues, escalating where necessary.
- Maintain proper
reporting and updates
on daily tasks, pending issues, and client requirements.
Requirements
- Must have own
laptop
and be
open to travel
to client locations when required. - Strong knowledge of MS Excel, documentation, and HR/payroll processes.
- Good understanding of HRMS / Attendance systems / Payroll software (preferred).
- Excellent communication, coordination, and client-facing skills.
- Problem-solving mindset with the ability to handle multiple client tasks.
Qualifications
- Graduate in IT / HR / Management / Computer Applications (preferred).
- 0–2 years of experience in Technical/Implementation/Support role (freshers with strong skills can also apply).
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