Technical Support Specialist
2 days ago
IT Support Specialist
A key player in facilitating the creative and technical work of our interior design teams, you will be responsible for maintaining, troubleshooting, and providing technical support for various software applications critical to our design and project management processes.
Key Responsibilities:
- Application Support: Provide technical support for O365, Autodesk, Sketchup, and Adobe Creative Cloud applications, ensuring they run smoothly for all users.
- Installation and Configuration: Install, configure, and update software applications as needed, ensuring compatibility and compliance with company standards.
- Troubleshooting: Identify and resolve software-related issues promptly to minimize downtime and disruptions to design workflows.
- User Training: Create user guides to help team members maximize their proficiency with software applications.
- Collaboration: Collaborate with other IT team members to integrate software applications into our broader IT infrastructure.
- Security: Implement and maintain security measures to protect sensitive design data and ensure the confidentiality of client information.
- Documentation: Keep detailed records of software configurations, issues, and resolutions for future reference.
To succeed in this role, you should have a graduate degree in Computer Science, basic knowledge of Microsoft Office 365, including SharePoint, Word, Excel, PowerPoint, and Outlook, and basic understanding of Adobe Creative Cloud applications, including Photoshop, Illustrator, and InDesign. You should also possess strong problem-solving skills, excellent communication skills in English, both written and verbal, attention to detail, and a commitment to providing high-quality support.
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