Technical Support Specialist

6 days ago

Ghaziabad Delhi Mysore, India beBeeTechnical Full time

Job Title: Technical Support Specialist

Description:
  • This is an exciting opportunity to join our technical support team as a specialist, providing exceptional service to customers and ensuring their technical issues are resolved promptly.

We are seeking a highly skilled individual with strong technical knowledge and excellent communication skills. As a technical support specialist, you will be the primary point of contact for customers, responding to their inquiries and resolving technical issues in a timely and professional manner.

Key Responsibilities:
  • Provide remote technical support to customers by diagnosing and troubleshooting software and hardware issues.
  • Guide customers through step-by-step solutions, ensuring they understand and resolve the technical problems they encounter.
  • Support documentation and tracking: Document and track all support requests and solutions in a clear and organized manner.
  • Collaboration and escalation: Collaborate with internal teams to escalate and resolve complex technical issues.
  • Act as a liaison between the customer and technical teams to ensure issues are resolved efficiently.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  • At least 2 years of experience in technical support or a similar role, particularly in a remote setting.
  • Strong understanding of software and hardware troubleshooting.
Benefits:
  • Opportunity to work with a dynamic team and contribute to the growth and success of the organization.
  • Chance to develop your technical skills and expertise in a fast-paced environment.
  • A competitive compensation package that reflects your value to the organization.

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